We're always looking for ways to better your experience.

If you have any suggestions, comments, or feedback, we'd love to hear from you.

How to provide feedback

In person: Speak to your ONCALL site manager, service delivery officer or support worker.

By phone: Call us on 1300 962 468 and ask to speak with our "National Feedback Officer”. Deaf, hard of hearing, or speech-impaired community members can use the National Relay Service at 133 677 (TTY/voice calls), 1300 555 727 (speak & listen), or 0423 677 767 (SMS relay).

Email: Send an email to feedback@oncall.com.au

Online: Complete the online Feedback form below

Post: Download the Feedback form below and send to ONCALL Group Australia, L2/660 Canterbury Road, Surrey Hills VIC 3127.

Additional Resources

If you're an NDIS participant, you can also make a complaint directly to the NDIS Quality and Safeguards Commission by calling 1800 035 554 (TTY 133 677; interpreters can be arranged) or visiting their website at www.ndiscommission.gov.au. You can also speak directly to the National Disability Insurance Agency (NDIA) by calling 1800 800 110 or visiting their website at www.ndis.gov.au.

For further support, there are many advocacy agencies that may guide you as well. If you'd like help, you can reach out to the National Disability Advocacy Program at disabilityadvocacy@dss.gov.au or write to: Disability, Employment and Carers Group, Department of Social Services, GPO Box 9820, Canberra ACT 2601.