Introducing our Peace of Mind Framework

What is the Peace of Mind Framework?

When you become a client of ONCALL SACARE, this is how we deliver peace of mind.

The Framework, offers a personalised approach to supporting you. It’s a 5-stage process outlining our commitment to walk alongside you on your path to connection, progress and wellbeing. The framework helps us to understands the challenges you may face and helps you discover your strengths and aspirations… and what really drives you.

The Framework is exclusive for our clients and is made up of that are adapted to your specific needs. It guides you through overcoming barriers, while also encouraging you to explore what makes you tick and what is truly important to you.

  1. Connect and Discover

  2. Plan and Create

  3. Advocate and Evolve

  4. Demonstrate and Measure

  5. Review and Learn

“Feeling peaceful and confident comes from knowing you have consistent support. When barriers or obstacles are removed, people can thrive and feel empowered.

We aim to treat everyone with dignity and respect, and are excited to join you on your journey to success!”

Peace of Mind Framework in Action, Meet Sam!

1.Connect and Discover:
Sam's Story and Goals

Background: Sam is a 25-year-old with ASD, intellectual disability, epilepsy, and bipolar disorder. He lives in his own supported accommodation, receiving 2:1 24/7 care.

Goals: Sam's main goal is physical fitness, with a focus on swimming and long walks. He enjoys routine and familiarity, and his goals are centred around

community access and involvement in activities aligned with his interests.

Personality: Fun, cheeky, outgoing when you get to know him

Skills/interests previously: Swimming, Bounce, fun, music, movies, cooking shows

2. Plan and Create:
What did we do to support Sam?

Care Plan: We implemented a person-centred approach, considering Sam's non-verbal communication style and specific needs. The team include a Case Manager, PBS Specialist, a Lead Support Worker and Support Workers. With the extended team of his mum, sister, and Support Coordinator.

Unique Care: The care plan involved a Positive Behaviour Therapist who was able to identify triggers and implement unique strategies for Sam's support team.

3. Advocate and Evolve:
How are we advocating to improve Sam’s quality of life?

Previously, Sam's behaviours of concern were too much in public situations for his previous provider, but by identifying his unique triggers, his Support Workers were able to introduce him to the public pool.

The weekly swimming trips to the public pool, lead to significant improvements in Sam's physical fitness and mental wellbeing. He was then able to attend more outings on a regular basis, like bowling, and an animal farm with guidance from his support workers.

4. Demonstrate and Measure:
How do we make sure we are accountable?

Outcome Measurement: We measured outcomes by observing the reduction in escalated behaviours of concern, improved physical health, and Sam's engagement in activities. Regular swimming sessions and exposure to new environments were key indicators of success.

Communication: Rob, the Support Worker Team Leader, played a crucial role in communication. He documented progress, shared updates, and highlighted both positive outcomes and manageable behaviours of concern. Information was communicated with the family through Ellisa, his Positive Behaviour Therapist.

5. Review and Learn:
How are we helping Sam continue to reach his goals?

Future Strategies: The plan is to continue with successful strategies, ensuring consistency with the team. The team will explore new activities and environments based on Sam's interests, with the aim of making incremental improvements in his quality of life.

We also aim to discover more of what makes Sam laugh!

FAQs

Is the Peace of Mind Framework for you?

  • The Peace of Mind Framework is for all clients of ONCALL and SACARE. If you have questions about your NDIS funding and wish to have your services reflect the Peace of Mind Framework, please get in touch.

  • The Peace of Mind Framework is adaptable for the following services:

    In Home Services

    Supported Independent Living

    Community Participation

    Family, child and youth services

    Allied Health

    THRIVE Program

  • We use Visualcare, Australia's leading end-to-end care management software platform. This is where client information is housed. Support Coordinators and your nominated family members have the option to request information as required this could be from rosters or specialist care reports.

  • Through word of mouth from your support worker team, your family members and/or support coordinators. We also track evidence-based client health outcomes, for example, improved diabetes management, and reduced behaviours of concern. We run client surveys, and of course, when we receive repeat referrals from support coordinators, we know their clients are being looked after.

  • Behaviours of Concern are tracked via what is called ABC charts and depending on the Behaviour of Concern, may become reported as an incident. If there is an associated incident, the next of kin/guardian/support coordinator will be notified via phone call or email. In some instances, a review may also be requested with a dedicated case manager.

  • We monitor our clients by auditing and reviewing client clinical outcomes. For example, we measure and track wounds to determine the reduction of size and depth, where that is a goal for the client.

    The clinical nurses or the National Manager - Clinical & Therapeutic Services provide regular clinical reports to Support Coordinators and encourage case management meetings for complex clients. In addition, we readily communicate by reaching out via phone to the family or Support Coordinator to discuss any issues arising or potential changes in the client’s care needs.

  • Our service team communicates with you as often as required. We share the good news stories and address any areas of concern on a frequent basis via your preferred communication channel. This includes photos of community outings, achieving small (and big) milestones.

  • We update care plans as and when it’s needed. We are constantly receiving feedback from Lead Support Workers about your progress and liaise with specialists, and provide recommendations for care and support documentation for plan reviews.

STEP 1

Submit an enquiry and our intake team will be in touch with you within 48 hours to address your needs.

Ready to Feel Peace of Mind?

We’d love to meet you and if you’d like to meet us too, this is what our onboarding process looks like…

STEP 2

We’ll arrange a Meet & Greet with one of our Intake Coordinators, with your Support Coordinator and/or family member too!

STEP 3

We will go through the Peace of Mind Booklet together and fill out all your questions on ‘what makes you, you’.

STEP 4

We will prepare a formal service agreement and complete a risk assessment and develop your care plan.

STEP 5

Start your service and we will introduce you to your support team!

Is the Peace of Mind Framework for you?

The Peace of Mind Framework is our promise to your progress, but first, we’d like to make sure that we can help you achieve it.

Contact us today for a free ‘15 Minute Peace of Mind Check-in’, where you’ll speak to one of our Peace of Mind Advocates who will advise whether or not this is for you!