Independent Living & Disability Services
Supporting Your Life With Compassion
Empowering You Through Everyday Life
At ONCALL, we know that true wellbeing comes from feeling supported and empowered. As a leading disability agency, we offer personalised services tailored to your needs and goals.
Our approach is built on collaboration and care, ensuring that every aspect of our disability support aligns with your aspirations. With our unique Peace of Mind Framework, we take the time to understand your challenges and strengths, guiding you toward greater independence and fulfilment.
From everyday tasks to complex care, our dedicated team is here to help—whether it’s home management, medication, nutrition, or social activities.
Our Disability Services Include:
Life
Admin
We assist with shopping, banking, paying bills, and organising disability-related appointments, so you can focus on what matters most.
General Housekeeping
Support with household upkeep, including cleaning, laundry, and pet care, ensuring a comfortable and well-maintained home environment.
Medication Management
Real-time, end-to-end medication management with innovative technology for enhanced safety and quality, backed by our clinical supervision framework.
Personal
Care
We provide compassionate, tailored personal care to enhance independence and wellbeing, focusing on individual needs and preferences.
Meal Preparation
Nutritious meals designed to meet your dietary requirements. We handle shopping, preparation, and cooking to give you control and enjoyment.
Specialised Complex Care Services
We support individuals with:
End-of-Life and Palliative Care
Neurological Diseases (MND, Parkinson’s, Huntington’s, Multiple Sclerosis)
Acquired Brain Injury
Stroke
Early Onset Dementia
Spinal Cord Injury
As part of our disability services at ONCALL, you will have access to the…
The ONCALL Peace of Mind Framework
Our 5-stage framework ensures a personalised and structured approach to disability services, guiding you toward greater connection, progress, and wellbeing. We take the time to understand your challenges while empowering you to explore your strengths and ambitions.
Live life on your terms with ONCALL's empowering disability services. Take the first step towards a more independent you.
The ONCALL Clinical Framework: Setting the Standard in Disability Care
Your health and wellbeing are our top priorities. We adhere to strict quality standards and utilise advanced training and technology to deliver exceptional care available 24/7.
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Our team is accountable for providing strong guidance and direction, ensuring high-quality disability support and positive outcomes.
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We collaborate with key stakeholders to enhance knowledge-sharing, joint decision-making, and shared responsibility in disability services.
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We continuously integrate the latest advancements to improve service delivery and client outcomes.
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Our performance is rigorously assessed, benchmarked, and refined to manage risk and drive progress.
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We prioritise both financial and environmental sustainability to ensure long-term service quality.
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Accurate data informs all our decisions, ensuring accountability and clarity in reporting and service delivery.
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You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.
NDIS Participant
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From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!
Malalay - Mental Health Practitioner
Mind Australia
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Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.
NDIS Participant
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ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.
NDIS Support Coordinator
