Disability Services, Supporting Lives, Enhancing Wellbeing
Feel Empowered in Everyday Life
At ONCALL, we believe that true wellbeing stems from feeling supported and empowered in every aspect of life. That's why we are proud to offer comprehensive disability services tailored to meet the unique needs of individuals and their families.
Understanding that each person's journey is distinct, we take the time to truly get to know you and your loved ones.
Our approach is centred around collaboration and personalised care. We work closely with you to identify your goals, preferences and challenges, ensuring that every aspect of our support aligns with your aspirations for a fulfilling life, this is done through our unique Peace of Mind Framework.
From daily tasks to home management, medicine management, nutrition needs and social activities, our dedicated team is here to provide compassionate assistance every step of the way.
Our Disability Services Include:
Life
Admin
We will support you by shopping for groceries, clothing and other essential goods, paying bills, managing banking and prescriptions and organising disability-related appointments.
General Housekeeping
Assistance with household maintenance including general cleaning, washing, ironing, linen changes, bed making, general tidying of spaces. We also offer feeding and caring for pets.
Medication Management
Real time end-to-end medication management using innovative technologies for greater safety and quality. Access our specially developed clinical supervision and quality framework strategies.
Personal
Care
Compassionate and customised personal care, tailored to meet the specific needs of individuals with disabilities, to increase independence and wellbeing.
Meal Preparation
We make delicious and nutritious meals planned with your unique dietary requirements. We’ll shop, pick and cook for your choice, control and enjoyment.
Our specialty lies in complex care services
We work with people experiencing:
End-of-Life and Palliative Care
Neurological Diseases (such as MND, Parkinson’s, Huntington’s or Multiple Sclerosis)
Acquired Brain Injury
Stroke
Early Onset Dementia
Spinal Cord Injury
As part of our disability services at ONCALL, you will have access to the…
Peace of Mind Framework
The Framework offers a personalised approach to supporting you through our disability services. A 5-stage process outlines our commitment to walk alongside you on your path to connection, progress and wellbeing. The framework allows us to understand the challenges you may face and encourages you to discover your strengths and aspirations… and what really drives you.
Experience the difference of ONCALL's disability services and embark on a journey towards greater independence.
Our Clinical Framework:
We’ve got you covered, 24/7
Your health and welfare are our highest priority.
We operate to clear and transparent audited quality standards, employ cutting-edge training and revolutionary technologies to lead in clinical service excellence.
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Be accountable for providing effective guidance & direction to ensure the delivery of high-quality care and improve outcomes
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We are committed to uphold collaborative relationships with all relevant stakeholders to ensure shared responsibilities, knowledge sharing, and joint decision making
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We continuously seek opportunities to ensure the client has access to improved care through innovation and technology.
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Performance management and progress is benchmarked and used to manage risk and drive improvement.
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We actively ensure organisational priorities are financially and environmentally sustainable
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Robust data is used to inform decision making. All reporting, reviews and decision making in underpinned by transparency and accuracy driven by robust data
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You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.
NDIS Participant
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From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!
Malalay - Mental Health Practitioner
Mind Australia
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Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.
NDIS Participant
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ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.
NDIS Support Coordinator
