Temporary and casual staffing
for your disability or aged care organisation.

We’ll provide the expert staff you need, when you need.

Your staff are your most valuable asset – you can’t fulfil your mission without them.

We have the cover for you when you need it. Scheduled or emergency, our casual support team is here for the people who depend on you.

When you partner with ONCALL, you have access to qualified specialist staff from culturally diverse backgrounds. Our team is skilled in a broad range of expertise, including high physical and complex care, mental health and child, youth and families.

Specialised Support for Disability

Our staff are qualified to align with ONCALL’s quality and clinical governance, training, and experience with disability. We can quickly mobilise a team for your clients’ special assignments, emergency requests, casual or ongoing support in specialised, complex care.

Our support staff solutions look like:

NDIS Casual Relief Staffing

If you need casual staff to support your participants, including those requiring complex care, we can help.

Agency Staffing

From last-minute replacements for team members who call in sick to cover for people taking leave, we can arrange casual relief staff whenever you’re caught short.

Special Project Staffing

ONCALL can quickly mobilise a team of support workers for special assignments or to manage emergency requests. We can support your team to build their capacity.

National Workforce

3,000+

Support workers located in:

  • Victoria

  • New South Wales

  • Queensland 

 

Plans to expand to South Australia in 2024/25*

We support young people & families too!

Our expert team is trained in trauma-informed practice. They can provide support to young people, regardless of their living situation or the complexity of their needs and developmental challenges. We're here to make a difference in their lives.

We have extensive experience supporting diverse cultures and indigenous youth. By helping them maintain their family and community connections and nurturing their cultural and spiritual identity, we've achieved positive outcomes over many years.

We're proud to be a registered provider of Child and Youth services for the Victorian Government's Department of Families, Fairness and Housing. Our focus is on meeting all legal requirements and collaborating with various stakeholders.

Specialised Support for Child Youth & Family

Our support staff solutions look like:

Out of Home Support

Providing and supports that ensure the safety and well-being of vulnerable young people.

Trauma Informed Practice

We are trained in trauma-informed practice, have full understanding of our responsibilities and extensive knowledge of legislative requirements.

Special Project Staffing

ONCALL can quickly mobilise a team of support workers for special assignments or to manage emergency requests.

Quality, reliable support professionals.

We take hiring seriously.

Our recruitment process is thorough. We conduct extensive background checks, including the NDIS Worker Screening Check.

Specialised training ensures our staff are well-prepared. We have a strict code of conduct and adhere to the NDIS Quality and Safeguarding Framework.

Our staff hold the following minimum
mandatory requirements:

  • NDIS Worker Orientation Module  

  • Infection Control Training  

  • Fire Safety Training  

  • Medication Training  

  • Manual Handling Training  

  • Supporting Safe and Enjoyable Meals

  • First Aid Training  

  • CPR Training   

Our Clinical Framework:
We’ve got you covered, 24/7

Your health and welfare are our highest priority.

We operate to clear and transparent  audited quality standards, employ cutting-edge training and revolutionary technologies to lead in clinical service excellence.

  • Be accountable for providing effective guidance & direction to ensure the delivery of high-quality care and improve outcomes

  • We are committed to uphold collaborative relationships with all relevant stakeholders to ensure shared responsibilities, knowledge sharing, and joint decision making

  • We continuously seek opportunities to ensure the client has access to improved care through innovation and technology.

  • Performance management and progress is benchmarked and used to manage risk and drive improvement.

  • We actively ensure organisational priorities are financially and environmentally sustainable

  • Robust data is used to inform decision making. All reporting, reviews and decision making in underpinned by transparency and accuracy driven by robust data

What people are saying about ONCALL's Support Workers...

  • ‘’ONCALL provide quality staff at short notice that meet the needs of those we support. They’re customer service is fantastic, and any issues are quickly resolved.’’

    Manager, Melba Support.

  • “ONCALL has always been responsive to our staffing needs at Bayley House. We really appreciate the level of service they provide for us.”

    Manager, Bayley House

  • "One of the best organisation in the Disability sector....the support workers always look after the client with top priority.....love being a part of this group."

    Gaurav, VIC

  • "I am a support worker and feel very supported by head office staff they are very good at matching me up with participants and been with them for many years."

    Kyle, Support Worker VIC

Work with ONCALL Rapid Workforce Solutions today!

Fill out the form below or call the friendly team today.

VIC: 03 9896 2468

QLD: 07 3817 870