In-Home Care Services
Peace Starts With Home Support
Supported Day-to-Day Living
Ensuring comfort and confidence in daily life is our priority. At ONCALL, we understand that true wellbeing comes from having the right support tailored to your unique needs.
We take the time to get to know you and your family, ensuring our in-home care services provide the right assistance for both everyday tasks and long-term goals. With fully customisable complex care plans, you can feel secure knowing that support is always within reach—both at home and in the community.
So, what do you need help with today? Our NDIS complex care team is ready to support you every step of the way.
Personalised In-Home Support Packages
Our range of in-home care support agency services is designed to provide the assistance you need while prioritising independence, dignity, and quality of life.
Post-School Pathways
Assistance in developing essential life skills, such as budgeting, transportation, health choices, and building confidence for adulthood.
Social & Community Engagement
Supporting participation in team activities, hobbies, social groups, and sports, enhancing confidence in social settings.
Complex Support
Specialist care for managing medical conditions, including manual handling, medication management, feeding tubes, and palliative care.
Creative Expression
Facilitating artistic exploration through music, crafts, jewellery making, and writing (with additional cost for supplies).
Outdoors & Recreation
Offering personalised support such as outdoor activities like swimming, nature walks, and sports (with additional costs for entry fees or memberships).
Help at Home
Assisting with personal care, shopping, errands, meal preparation, laundry, and household tasks to create a safe and comfortable living environment.
Transition Support
Continuity of care during life transitions, including post-hospital discharge, Workcover, TAC recovery, and medical management.
Choice and control are at the heart of our approach. You know what’s best for you—ONCALL is here to help make it happen.
Our Services Include:
Personal care and assistance
Meal preparation and shopping
Household cleaning and laundry
Clinical nursing and continence care
Transportation to appointments
Therapy services
Social and community activities
Specialist support for complex care
Real Stories: Kieran’s Journey
When Kieran sought help with meal preparation through ONCALL’s Help at Home package, he uncovered an unexpected passion for cooking. With guidance from his support worker, he learned to prepare meals, gaining confidence along the way. What started as a necessity became an enriching experience, fostering independence and joy.
Guided by his support worker, Sharon, Kieran was eager to try his hand at something new and suggested tacos! As he learned to make guacamole, salsa, shredded cheese, and perfectly cooked beef, Sharon could see Kieran’s confidence grow with each step.
What began as a routine meal prep evolved into a joyful experience filled with laughter and learning. Kieran’s kitchen soon brimmed with both delicious aromas and his newfound excitement for cooking.
Thanks to ONCALL's 'Help at Home' package, Kieran not only received the support he needed but also found a hobby to boost his confidence and bring him a sense of accomplishment.
*Kieran’s name has been changed to protect his privacy.
Why Choose ONCALL?
We specialise in providing transparent disability support services that adapt to your evolving needs. Here’s how we stand out:
Adaptability
Every care plan is designed with the individual in mind, ensuring flexibility and reliability.
Empowerment & Support
Our goal is to enhance and maintain your abilities, helping you lead a fulfilling life.
Peace of Mind Framework
Client-focused support built on complex care frameworks.
Your Wellbeing, Our Expertise
Our team is highly skilled in providing support for conditions such as:
Brain and spinal cord injuries
Neurological disorders
Mental health conditions
Developmental delays
Palliative and end-of-life care
Our Specialised Complex Care Services
We provide expert support for individuals experiencing:
Neurological Diseases (MND, Parkinson’s, Huntington’s, MS)
Acquired Brain Injury & Stroke Recovery
Early Onset Dementia
Spinal Cord Injuries
End-of-Life and Palliative Care
Delivering peace of mind within your own home.
Our Clinical Framework: Peace of Mind Through Quality Care
Reliable 24/7 Support
We adhere to stringent audited quality standards to provide the best care possible.
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Our team ensures clear guidance and high-quality care at every step.
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We work closely with families, healthcare professionals, and stakeholders for optimal outcomes.
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We integrate the latest technologies to improve service delivery and enhance client experiences.
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Our performance-driven approach ensures ongoing enhancements in care quality and risk management.
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We prioritise environmentally and financially sustainable solutions, using accurate data to drive decision-making.
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Robust data is used to inform decision making. All reporting, reviews and decision making in underpinned by transparency and accuracy driven by robust data
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You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.
NDIS Participant
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From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!
Malalay - Mental Health Practitioner
Mind Australia
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Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.
NDIS Participant
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ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.
NDIS Support Coordinator
