Peace starts with home support
Easy day to day living is our priority.
ONCALL understands wellbeing is about feeling confident you have the right supports.
That’s why we take the time to get to know you and your families.
Our In-Home Support Packages are fully customisable and tailored to you, your needs and goals so you can ensure peace of mind at home and out in the community.
So, what do you need help with today and in the future? The ONCALL team is here for you!
In-Home Support Packages
We have created a range of In-Home Support Packages that are fully customisable and tailored to you, your needs and goals so you can ensure peace of mind at home and out in the community.
So what do you need help with today and in the future? The ONCALL team is here for you!
Post-School Pathway
Supporting the transition to adult life by developing essential skills in money management, transportation, health choices, interests, responsibilities, and building confidence and resilience.
Social Skills Support
Guidance and support for engaging in community and social groups, team activities, hobbies, sports, and events, helping you navigate social situations with confidence.
Complex Support
Compassionate, specialised care for managing health conditions and personal needs, including manual handling, medication management, feeding tubes, and palliative care, ensuring dignity and wellbeing at home.
Creative Expression
Supporting you in exploring music, arts, crafts, jewelry making, and creative writing, with additional costs for art supplies.
Outdoors & Recreation
Customised support for activities like swimming, sports, nature walks, and beach trips, with additional costs for entry fees or memberships.
Help at Home
Personalised in-home support, including personal care, shopping, errands, meal preparation, laundry, and housework, to ensure comfort, safety, and support in your own home.
Transition Support
Providing continuity of care and assistance with medical needs and daily tasks for people recovering from illness or injury, navigating Workcover, TAC, and hospital discharge.
We understand your need for choice and control. Only you know what’s best for you.
Our Home Services Can Include
Personal Care
Assistance with daily living
Meal preparation and shopping
Cleaning and laundry
Continence Care
Clinical nursing
Transport to appointments
Therapy services
Social and Community activities
Specialist support for complex care
Kieran’s Story
When Kieran, an ONCALL client, sought help with meal preparation through our 'Help at Home' package, he quickly uncovered an unexpected passion.
Guided by his support worker, Sharon, Kieran was eager to try his hand at something new and suggested tacos! As he learned to make guacamole, salsa, shredded cheese, and perfectly cooked beef, Sharon could see Kieran’s confidence grow with each step.
What began as a routine meal prep evolved into a joyful experience filled with laughter and learning. Kieran’s kitchen soon brimmed with both delicious aromas and his newfound excitement for cooking.
Thanks to ONCALL's 'Help at Home' package, Kieran not only received the support he needed but also found a hobby to boost his confidence and bring him a sense of accomplishment.
*Kieran’s name has been changed to protect his privacy
Why Choose ONCALL?
At ONCALL, we specialise in delivering tailored support that adapts to every person's evolving needs. Here’s how we make a difference:
Adaptability
We focus on creating peaceful environments that foster positive relationships, provide emotional support, and create meaningful routines.
Empowerment
Our goal is to help each person enhance and maintain their abilities, ensuring they and their families can lead fulfilling lives.
Peace of Mind Framework
We follow a client-centered approach to ensure the best outcomes possible.
Your health and wellbeing is our priority
Our skilled In-Home Services team is experienced in providing care for conditions such as:
Brain and spinal cord injuries
Neurological disorders
Mental Health conditions
Developmental delays
End-of-life care
Our specialty lies in complex care services
We work with people experiencing:
End-of-Life and Palliative Care
Neurological Diseases (such as MND, Parkinson’s, Huntington’s or Multiple Sclerosis)
Acquired Brain Injury
Stroke
Early Onset Dementia
Spinal Cord Injury
Delivering peace of mind within your own home.
Our Clinical Framework:
We’ve got you covered, 24/7
Your health and welfare are our highest priority.
We operate to clear and transparent audited quality standards, employ cutting-edge training and revolutionary technologies to lead in clinical service excellence.
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Be accountable for providing effective guidance & direction to ensure the delivery of high-quality care and improve outcomes
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We are committed to uphold collaborative relationships with all relevant stakeholders to ensure shared responsibilities, knowledge sharing, and joint decision making
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We continuously seek opportunities to ensure the client has access to improved care through innovation and technology.
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Performance management and progress is benchmarked and used to manage risk and drive improvement.
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We actively ensure organisational priorities are financially and environmentally sustainable
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Robust data is used to inform decision making. All reporting, reviews and decision making in underpinned by transparency and accuracy driven by robust data
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You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.
NDIS Participant
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From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!
Malalay - Mental Health Practitioner
Mind Australia
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Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.
NDIS Participant
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ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.
NDIS Support Coordinator
