Peace of Mind is a Partnership - Why ONCALL’s In-Home Services Are The Best Support For Your Best Life
Living your best life means something different to every one of us. At the heart of ONCALL’s In-Home services purpose is the perspective that delivering peace of mind is not just a service–it's a warm and genuine connection through the partnership created between client and support worker.
The activities and services the client and team can connect with together in the community, through the clients work, interests and hobbies.
Making Adventures A Reality Regardless of Needs
A beautiful story of this is Chris and Alice. Chris has been a continuous support for Alice for almost 27 years. Alice, an adventurous spirit with an active social life and an unstoppable attitude, sees her goals become reality with Chris, and the rest of Alice’s support team, by her side.
Their support time together has taken them from the beauty of Cape Jervis to the fun of Monarto. They know the journeys take teamwork, planning and dedication to reach the end goal - helping Alice live her best life. "It's not a one-person job, but we made it happen," says Chris.
Why Our Home Services Support Set Us Apart
We are experts in diverse, complex care. We excel in managing both low and high complex care clients, including:
Autism, ADHD & Psychosocial
Motor Neurone Disease
Cerebral Palsy
Brain Injury
Huntington's Disease
Spinal Cord Injuries
Stroke
Our team understand the need to be flexible with care requirements. Whatever you need, whatever you prefer, in whatever support form that looks like. This can include group activities, personal care, 1:1 or 2:1 support, clinical experience and Allied Health. Our staff highly skilled and client specific, exceptionally trained in:
Enteral feeding
Diabetes and insulin management
Tracheostomy and ventilator needs
Complex Wound care
Complex Bowel Management
Crisis Prevention & Intervention
ONCALL makes sure exciting adventures happen, believing that the best moments in life come from teamwork, skills, and determination.
Above and Beyond - Supporting Like Family
Reflecting on moments when support workers at SACARE, ONCALL’s South Australian partners, have gone above and beyond to help clients feel included, valued and worthy, Alice shares the time a Team Leader at SACARE’s Kingswood home took her to meet the Team Leader’s dad at Port Vincent for a day trip, providing Alice a sense of community and belonging. SACARE creates bonds that go beyond the conventional, delivering peace of mind by ensuring clients feel valued and connected in a way that best suits their personal wants and needs.
A Support Workers Perspective - The Motivation Behind It All
For Chris, the journey started with Alice herself. Inspired and motivated by her resilience and determination, Chris found not just a job, but a partnership that spans over a decade. The warmth of this connection is clear in the shared circle of friends, connections from school, and even attending family events.
Make it stand out
ONCALL and SACARE’s dedication to peace of mind is about facing challenges to turn them into opportunities for growth and shared experiences
An example of this is when Chris, drawing on her extensive clinical and nursing expertise, hand-ventilated Alice throughout the entire taxi ride home after her ventilator battery failed.
From Goals to Daily Living - TAFE studying to a graphic design career
Support workers play a crucial role in turning goals into reality, and ONCALL wholeheartedly supports these aspirations by ensuring accessibility, providing options, offering choices, and assisting with funding and access to services. Chris has been a consistent presence throughout Alice's educational development, accompanying her to school every year through diverse programs, guiding her through high school, and ultimately attending with her in her position at Blend Creative in 2013. Now, Alice actively pursues her passion for graphic design two days a week with Chris's support.
A Partnership Of Professionalism, Personal Values and Clinical Support
ONCALL values professionalism and partnership and Chris emphasises the importance of working within boundaries and clinical quality, but also adds a touch of fun is absolutely necessary.
Chris and Alice share personal values crucial to being outstanding support workers. Compassion, understanding, and respect form the foundation of their partnership, creating a blend of two individuals working together as a team that is rewarding to both the client and the support worker alike.
Building Relationships - Ensuring Peace of Mind
Chris emphasises that being in disability support is not just a service; it's about relationship building. Knowing the client, picking each other up when needed, and finding inspiration in the journey–these are the elements that ensure ONCALL’s support is not merely a service but a genuine source of peace of mind. It's a partnership where both clients and support workers uplift and empower each other, creating uplifting, genuine experiences and fulfilment.
In the world of ONCALL, "Peace of Mind is a Partnership," and the story of Chris and Alice is just one example of choice, control, reliability, and responsiveness.
Ready for a partnership that gives you peace of mind? Connect with us today, and together, let's build your path to success. Call 1300 962 468 or email info@oncall.com.au