Why we do what we do.
We are lucky enough to experience the everyday magic of supporting people to live an extraordinary life. They share their stories with you here.
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Supporting an ageing parent to meet their son’s care needs at home ONCALL received a request to provide daily sleepover support for 44-year-old Harrison*, who was diagnosed with Parkinson’s disease and an intellectual disability….
ONCALL responds to children with disabilities under the age of 18 providing immediate support to families ONCALL recently received a phone call from the Department of Health and Human Services (DHHS) seeking support staff…
ONCALL assists Participant with transition from hospital care into Specialist Disability Accommodation ONCALL partnered with Specialist Disability Accommodation provider, Purposed Housing Australia, after receiving a referral from Casey Hospital seeking accommodation for 49-year-old Stephen*….
Supporting a family to ensure their son’s wellbeing through a crisis ONCALL received a request from a mother who needed support at home for her 29-year-old son, Dylan*, during COVID-19 lockdown. Dylan’s background Dylan…
ONCALL received an urgent request for emergency accommodation and support for participant Wesley, who had found himself with limited options in the peak of COVID. Wesley’s background In late July 2020, ONCALL was approached…
Identifying new accommodation to meet Participant’s changing support needs In July 2020, ONCALL received a request to support 33-year-old Andrew*, who required alternate accommodation due to his change in support needs. Andrew’s background In…
ONCALL assists a young person to develop the confidence to live an independent life In 2016, ONCALL received a request to support 14-year-old Simon*, a client of Child Protection who was placed in a…
Adapting supports to meet changing family circumstances ONCALL received a request to provide 24/7 respite care for Elenor*, a 45-year-old female with down syndrome whose mother could no longer provide primary care. Elenor’s background…
My support workers and Client Engagement Consultant are very caring and | am very lucky
to have their help.
Sincere thanks for the wonderful service your team has provided to all shift requests. On all occasions, the shifts have been backed filled promptly and more often than not, with regular faces. Your team members have been so consistently diligent, kind and so respectful of the residents and the team. You have remarkable recruitment.
Thank you ONCALL, we really appreciate your contribution and assistance during a COVID-
19 situation.
Family member of NDIS Participant