Client Incident Management Systems Goes Live
We have introduced a new Incident Management System
On January 15 2018, the Client Incident Management Systems (CIMS) went live for all registered DHHS and Victorian registered NDIS providers. The department has developed a new client incident management system that focuses on the safety and wellbeing of clients and applies to all department-funded organisations and Victorian-registered NDIS providers of disability and psychosocial supports.
At ONCALL, we have developed an ONCALL Incident Management System (OIMS) to run alongside CIMS. It helps to protect our workers and clients. The Client Incident Management System (CIMS) must be used when reporting incidents involving client harm. All other incidents must be reported through OIMS.
It’s a reality that there will be times when issues and incidents will arise; it’s the nature of the sector. As an employer, we have a duty to our employees and clients to create a safe environment for both employees and clients. These new systems will ensure a safer environment for our clients and workers. This will consequently provide them with the information required about any reportable incident faster and to the right people. Access to the CIMS and OIMS online forms is available here. All ONCALL staff should familiarise themselves with the new system.